If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. For more information, see our Condition of returned items policy When the seller is responsible for return shippingthe buyer must use the shipping label provided, or other return method agreed with the seller. If the buyer chooses to purchase their own label, they assume responsibility for return shipping, including the cost When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere Return shipping Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method.

Reason for return Who is responsible for return shipping Items that don't match the listing Seller "Remorse" or "change of mind" returns Per the seller's return policy in the listing "free returns" or "buyer pays" Proof of delivery for returned items Returns should be sent with tracked shipping that can be independently validated. Learn more about our signature confirmation requirements If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive.

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Refunds and billing for return shipping costs If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. If the seller is responsible for return shipping: Return shipping costs will 1-30 numbers spanish how learn to charged to how does ebay buyer protection program work seller separately if: The seller authorized the buyer to use an eBay return label, or eBay provided a return label to the buyer on the seller's behalf If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Estimated and actual delivery dates Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The estimated delivery date the latest date in the estimated delivery range that was provided to the buyer at checkoutor The actual delivery date the date that tracking confirms the item was delivered, or the date that an item was collected The table below sets out which of these applies when determining the latest date to report an issue or request a return.

Sellers can find the estimated delivery information that was provided to the buyer at the top of their How does ebay buyer protection program work details page. Appeals and extensions Appeals When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Purchase protection around the globe Buy or sell around the globe. We process 25 currencies in over markets to make sending, spending, and selling simple and secure.

Protection you can count on If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. If you are charged for a transaction that you didn't make, let us know within 60 days, and we've got you covered.

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Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within days of your purchase or payment.

Responsive Support We're here to help. Help us by forwarding any suspicious emails to spoof paypal. You're Protected If: 1. You were charged for something you didn't purchase. This may mean someone has used your PayPal account without your knowledge or approval. Most issues get resolved with direct contact between buyer and seller. If the seller doesn't respond, or if you can't come to an agreement, escalate your case in the Resolution Center within 30 days of actual or estimated delivery date. See more information about timelines.

What does it mean for eBay to manage payments?

I opened a case. What happens now? Once you open a case, the seller should respond to you within 3 business days. If the seller doesn't respond within that time, go to the Resolution Center to escalate the case to Customer Support.

How will I get my refund?

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How to get Full Refund - Ebay Money Back Guarantee vs Paypal Buyer Protection Review

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How does ebay buyer protection program work mentioned, you and your client both have to be U.

We are currently performing PCI level one compliance at the highest form of security in the payment card industry and buyer payments data is not shared with the seller.

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Summary What is PayPal? Thousands of online companies use PayPal as their payment processor. It used to be if you wanted to accept credit cards, then you needed to open up a merchant account and purchase expensive equipment to swipe credit cards. PayPal eliminated the need for click that. PayPal is convenient, but it is not always free.

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