Where to find Amazon Assistant at the very bottom of the webpage and B. Where that page will take you if selected. So, you don't have to encounter annoying wait times or be put on hold!

I hope this answers your question and helps give a visual as to how exactly to locate these options. There is also a Help option right under the Amazon Assistant option. Note: The Cancel order button is available only for Unshipped orders. On the Cancel order page, select the reason for cancellation as Buyer Canceled. Click Submit.

After you cancel the order, you and the buyer will receive separate email confirmations that the order has been canceled. Note: Additional communication to or from the buyer might change the subject line of the original communication. Non-standard cancellation process that might count against your metrics: You receive the cancellation request that does not include the standard subject line "Order cancellation request from Amazon customer…" To avoid canceling an order in a manner that impacts your metrics, use Buyer-Seller Messaging and request the buyer to submit an official cancellation using the standard process.

For a partial cancellation, upload an Order Adjustment Feed. For details, see Cancel an order or multiple orders. To cancel or refund part of a multi-item order, follow these steps: Ship and confirm all the order items that you can fulfil.

Use an Order Adjustment Feed to submit a refund for the order items that you cannot fulfil. Provide the following information in the feed: Quantity Cancelled: The quantity that cannot be fulfilled. Adjustment Reason: The refund code.

Select either "NoInventory" or "CustomerCancel. Sign in Related articles.

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