But their job is not just to smile and check the guests in. They have lots of duties and responsibilities, just like any other job.

Front Desk Agent

Before finding out how much do hotel front desk make, you need to know their responsibilities. They are: Greet guests — This is the first task a front desk agent has to do — greeting guests and asking them how they can help. They are considered as the face of the hotel because they are the first person the guests see. For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services i. Engaging and Inquisitive. The ability to engage with guests and have meaningful conversations is very important to the success of any hotel professional.

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A good agent should be able to ask questions and probe how the hotel can deliver a great and personalized experience for guests. An out-going team member cannot only drive revenues, they are able capture positive online reviews.

There are days when our hotels are extremely busy and often stressful, especially during peak seasons. Imagine a front desk agent losing his or her bearings during these times. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Expert Tip: Take a break! Always Smiling. The most genuine and warm smile can cure even the worst of days. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc.

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How much does a Front Desk Agent make in the United States?

Anyone in the hotel industry should know, you must expect the unexpected. Some examples of questions that the hiring manager at a hotel will generally ask when hiring for a hotel clerk include: What makes you a good fit for a customer service position? If you had to help an unhappy customer, how would you handle the situation? How would you go about handling a lot of people walking in and needing assistance at one time? Why do you want to work at this hotel?

If we were to ask your previous employer what kind of employee you are, what would they say? What would you consider your strengths and weaknesses?

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How much do hotel front more info agents make Video

What They Don't Tell You At A Hotel Front Desk Interview They are also the ones that make sure that the room is already available.

They need to know the activities and other happenings in the hotel. Being a front desk agent requires someone to be more calm, kind, and considerable.

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How much do hotel front desk agents make - commit error

We are looking for a professional team Perform front desk supervisor duties as required. Handle cash, make change, balance and assign February 19, Hotel Front Desk Agent in Atlanta, GA Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure. May 11, Hotel Front Desk Agent in Black Hawk, CO Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with how much do hotel front desk agents make resort.

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