Make sure you have your key account information handy. This includes methods of payment, username, and password.

This way, you can quickly proceed through the interaction with the Amazon representative. You can try using their live chat, but the situation is likely to be complex enough that speaking on the phone will be helpful. Why delete a loved one's Amazon account?

These accounts have sensitive personal and financial information, like credit card details and past purchases. Deleting their Amazon account protects their identity and avoids scams.

For more advice on protecting your loved one's legacy after death, use our post-loss checklist. Tip: You can continue a loved one's digital legacy with a virtual memorial on a platform like GatheringUs. They even have specialists who can guide and support you through the planning process. For a buyer, have a spouse or executor contact Amazon support If your loved one only used Amazon to buy things online, a spouse, executor, or close family member can contact Amazon Support. This will start the process of shutting down the account. They may require proof such as the death certificate to close the account.

Once that information has been shared, they should be able to close the account. For a seller, determine business ownership and contact Amazon support Sellers on Amazon are technically running small businesses. Once logged in, click on the down arrow which is below the welcome message as shown in the following screenshot. As next, click on the option named Your Account. STEP 3 As next, you need to fill in the information regarding your card. You need to select a billing address as well to complete read article card addition process. Either you can choose an existing address or you can enter a new address.

You'll have to confirm three different times you want to cancel your membership. Amazon will attempt to move you to one of several other options also pictured below : A monthly instead of yearly subscription Receive an alert a few days before click subscription renews so you can decide then Pause your membership on your renewal date Cancel your membership on the renewal date If you want to cancel your membership completely, you'll need to move past these other options to get to that point.

You'll be asked multiple times if you're sure you want to cancel Amazon Prime. According to the terms and conditionspeople who cancel without using any Prime benefits such as free shipping or Prime Video may be automatically eligible for a refund. However, according to DoNotPayyou can request a partial refund for the remaining time.

It seems to be hit or miss on whether or not you'll get one, but it's worth contacting Amazon support and asking. I contacted Amazon's chat support while researching this article and was quickly told that there were no refunds given, but you may have better luck than I did, especially if you're fully closing out your account. It will take three to five days for Amazon to process any refunds.

I suggest waiting until your refund is processed and in your bank account before fully closing your account. Closing your account is permanent. You can't recover any information once it's done.

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