What should I put in the required fields? Additionally, the eBay catalog saves you time by auto-populating item description with accurate, validated product information directly from the eBay item database. If your item isn't yet listed in the eBay catalog, search the manufacturer's website or perform a web search using the brand and model to help locate the correct product identifiers.

If you don't know the brand, and there is not a visible product identifier on the item or its box, try searching the web or contacting your supplier. If you list new items that are considered white-label, custom manufactured, samples not for retail, or other types of new or refurbished products that do not have product identifiers, please enter "Does not apply" in the required fields.

Note: If you purchase your own product identifiers unique for custom items, you may enter them in the required fields during listing. What should I do if I sell branded vintage items that are new, but there are no product identifiers? Some vintage items that are still new condition may not have product identifiers available.

For example, books older than likely do not have ISBN. In these cases, the item would be considered 'vintage' and product identifiers are not required to complete your listing. Simply enter the words "Does not apply" in the product identifier fields to complete your listing. I sell new and unworn sample shoes that are not in a box. Do I still need product identifiers? If you list new, branded items that are considered white-label, custom manufactured, not intended for retail or other types of new or refurbished products that do not have product identifiers, you may enter "Does not apply" in the required fields. If I use "Does not apply" in a required product identifier field, will buyers still be able to find my item in Search? If a product identifier truly how do i find my ebay item number not exist and you enter "Does not apply" in the field, your search visibility will not be affected.

If the product identifier does exist and you enter "Does not apply" in the required field, your item will lose search visibility—meaning, shoppers will have a harder time finding your item on eBay and on external search engines. We strongly recommend sellers use "Does not apply" only when product identifiers truly do not exist to maintain visibility and remain competitive. I entered a UPC code but I'm getting a message that it's invalid. What's wrong? A product identifier would only get rejected if 1 it was not a valid product identifier, or 2 it was already associated to a different product. Here's how: Select See request details in the More actions dropdown menu.

Select Close your request and choose your reason from the dropdown menu. It's important to make sure that you're certain you want to cancel a case as you won't be able to re-open it once it's closed.

Where do I manage my open requests? You can manage your open requests and cases from your Purchase History - opens in new window or tab. Tip You can always check the status of your request by going to View order details in your order confirmation email, then selecting Resolutions.

Get help from eBay Most of the time the seller will be able to solve any issue you have with a purchase. After the 3 business days are up, you can ask us to step in at any time within 21 business days of opening your request. You can ask us for help through your order confirmation email. Frequently asked questions about returns Why was my refund less than the amount I paid?

Depending on the condition you sent the item back in, the seller may reduce the refund they issue you. For more details, please see our Condition of returned items policy. When returning an item you should always use tracked shipping.

Can I return more than one item from my order? Depending on the listing, you can return one item or multiple items. Here are your options: Lots, sets, and bundled items — You need to return the entire quantity of the order. For example, you selected a quantity of five t-shirts at checkout.

You can return some or all of them, but you only have one opportunity to do so. For example, you buy three books that the seller listed individually, but you paid for all of them at once at checkout.

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