While still holding the backup button, switch your box back on at the mains.

Keep pressing and holding the backup button for up to 30 seconds, until you see all four lights on the front panel turn on, then release. If the lights don't appear, you may need to schedule an engineer visit to have your box repaired. If the lights do appear, go to the next steps.

Your box should now be in download mode, which can take between 5 to 10 minutes to complete. Don't turn off your box or try to watch TV while the box is in download mode. Once the download is done, the box will switch to standby. Wait 3 minutes.

GO CLUBBING

Sky box not working after the download? With Amazon Prime Video now officially entering the fold — and Now TV's entire library already available — Sky Q is becoming an incredibly appealing prospect.

All in time for Christmas. Incidentally, if you'd like to know more about what's on Now TV this month, you can do so via our dedicated page. Now TV offers Sky channels on a pay-as-you-go basis without having to commit to a contract.

You can buy a pass to watch each month and the cost depends on what you watch. New Now TV customers can get 7-day free trials to different passes and Sky often has other offers and discounts. Most read in Money.

How do i watch amazon prime on my sky q box - apologise

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New Amazon and Sky partnership brings Prime Video to Sky – and Now TV to Fire devices

The streaming platform obtained the broadcast rights to 20 matches per season for the next three years. Trending Amazon Prime, though, is not available via the Sky Q set-top box. Sky Sports, though, will still be showing Premier League games over the festive period, along with Championship, Scottish Premiership and Carabao Cup action.

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It's much easier to use the Sky or Now TV remote for everything, and not have to worry about it.

The streaming platform obtained the broadcast rights to 20 matches per season for the next three years.

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