Pick Up After receiving your delivery confirmation email, go to the Locker or Counter location and follow the simple instructions included in your email.

Hear from our customers "This is a great option for those of us who work away from home and don't feel safe with a package sitting all day at our doors. Thank you Amazon!

Once you arrive, have your delivery confirmation email ready to help reduce contact with staff and surfaces. What is Amazon Hub? Amazon Hub is a worldwide network of secure pickup locations for your Amazon packages. What is the difference between Locker and Counter? Lockers are self-service kiosks where you can pick up your Amazon packages. Some Locker locations are accessible 24 hours a day, so you can pick up your package anytime.

Counter provides an assisted pickup option inside retail locations such as pharmacies, convenience stores or supermarkets, where you can pick up your Amazon packages from a store associate. As long as your issue or problem with the product is genuine, there is NO limit on the number of returns you can make. You can return consumer electronics and computers to Amazon within 30 days of purchase. If the reason for the return is a defective product, incorrect description, or wrong item sent, you will not have to pay the return shipping fees.

Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering. Amazon has never come out and said that they can ban your account, or limit your returns, because you made too many returns. Can Any Sized Item be Returned? Yes, any product on the Amazon website can be returned. Items bought through Amazon Alexa voice shopping can be returned just like any other non-digital item you buy on Amazon. Also, if you accidentally buy a digital song or album with Alexa you can request a return and refund within 7 days of date of purchase. What Items Cannot be Returned? Because Amazon sells so many different products this list is quite long. If you order one of these non-returnable items and it arrives damaged or defective you should contact Amazon to get resolution to the problem.

Item defective or doesn't work: Could be that it's broken or simply doesn't do what it's designed to do for example, a can opener that spins up but doesn't cut the lid off. Product damaged, but shipping box OK: The box isn't dented, cut or scratched, but the item inside has cosmetic or mechanical damage. Item arrived too late: The item was delivered past the guaranteed delivery and missed, for example, a birthday. Missing or broken parts: Similar to "Item was defective or doesn't work" but applies not to the item itself but the attachments, etc. Product and shipping box both damaged: Somewhere between being boxed up and arriving at your door, the package was how do i return a large parcel to amazon, and the product arrives broken. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected see "Inaccurate website description".

Received extra item I didn't buy: Something extra got packaged with your order, and you feel obliged to return it. Didn't approve purchase: Someone, either in your family a child, a spouse or a friend say, one on whose computer you logged into Amazon and forgot to log out ordered something and you got charged. Free UPS pickup is our favorite option for Amazon returns. The quickest way is to receive a credit to your Amazon account, which Amazon will issue as soon as UPS scans your return into its system. Some Locker locations are accessible 24 hours a day, so you can pick up your parcel anytime. Counter provides an assisted pickup option inside retail locations such as pharmacies, convenience stores or supermarkets, where you can pick up your Amazon parcels from a store associate. Is there a cost to use Amazon Hub?

There is no charge for Amazon Prime members when using Locker or Counter. If you're not an How do i return a large parcel to amazon Prime member, delivery charges may apply. There are two ways to select an Amazon Hub location: 1 Enter an address, post code or landmark in the search field above to find a location near you and add it to your address book. Once your parcel has been delivered, we will send you a confirmation email with a barcode. Simply visit your selected Locker or Counter to pick up your parcel. Once you arrive, have your pickup confirmation email with the barcode ready.

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