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Unable to see skype conversation history in outlook

unable to see skype conversation history in outlook

What's a recommended replacement for Skype for Business? Microsoft suggests transitioning to their replacement product, Microsoft Teams. Depending on what you use Skype for Business for, Zoom or other communication or collaboration tools used in your unit might also work for you. Teams is suggested because it's part of Office and has many similarities with Skype for Business, but if you prefer something else, feel free to use it. The important link is that you and the people you communicate with find an app that will work for you other than Skype for Business. How do I get Microsoft Teams? Oct 21, view s people thought this was helpful Webex App Connect Your Microsoft Outlook Account You can connect your Microsoft Outlook account with your Webex App to make it easier for you to collaborate with your colleagues.

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In Outlook, you can check a person's status in the Webex App, send them a message, or start a call. Mac The type of Webex App account you have determines how you can integrate it with Microsoft Outlook. Free Webex App account—You'll see the Microsoft Outlook option in your Settings where you can turn it on if you are an administrator on your computer.


Paid Webex App account—Your administrator needs to enable the Microsoft Outlook integration for you, you don't need to do anything and you will see statuses in Outlook and be able to call and message your contacts from it. Outlook should now display the Skype status of your contacts. Yet another reason maybe because Outlook is currently set to work offline. If this option is enabled, Outlook disconnects from the network and fails to display the status of Skype for Business or Lync contacts.

Find a previous conversation with a specific person

Click on Work Offline icon to disable it. Show as Conversations options To enable or disable Show Conversations, switch to the View tab and check or uncheck the Show Conversations option.

unable to see skype conversation history in outlook

Expand Conversation Settings to fine-tune the conversation display. Show as conversations is only available when you group by date.

Services compatible with Outlook

If it's grayed out, you need to switch to the Date grouping.

Unable to see skype conversation history in outlook - something is

The applicable option is disabled on the client. There are lots of folders in the mailbox. Resolution To fix this issue, follow these steps: Make sure that the Lync client has the most recent update. To do this, see Skype for Business downloads and updates. Determine whether the Lync client is integrated with Exchange by viewing the client configuration information.

unable to see skype conversation history in outlook

Note The conversation history feature uses EWS to create and save the folder. Make sure that the Save IM conversations in my email Conversation History folder check box is selected.

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Unable to see skype conversation history in outlook Type your message in the lower section of the window, and then press Enter to send.

If the user has a high folder count in their mailbox, EWS requests may time out.

unable to see skype conversation history in outlook

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