We'll review the request, and get back to you and the seller with our decision. If you're not happy with our decision, and you have extra information you'd like us to consider, you can appeal. We'll review the new information and get back to you with our final decision. Ask eBay to step in and help for buyers Most of the time sellers will be able to resolve your issue, but if the seller hasn't been able to sort things out after 3 business days, you can ask us to step in and help. We'll consider all the details and be as fair as possible with our decision. Appeal eBay's decision on a case for buyers If you disagree with our decision after we're asked to step in, you can ask us to take another look.

How to offer how to request refund from ebay seller partial refund To offer a partial refund: Go to your Returns dashboard. Select Offer a partial refund and then Continue.

Enter the amount you wish to offer the buyer. You can choose to add a message to the buyer. Select Send offer. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. How to decline a return You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. To decline a return: Go to your Returns dashboard. Select Decline the return and then Continue.

You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Select Decline return. The return request will then be closed. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Assess the Situation The first action to take when you receive a return request is to determine what issue the buyer is facing. Sellers cannot help buyers unless they know why the buyer is unhappy. It could be an easy fix.

How refunds work

If the customer sends a message by email without actually opening a return requestrespond professionally and be accommodating. Find out what the exact problem is and how you can help. Here are some sample responses when a buyer contacts you about a return: We regret to hear that you are unhappy with the item. What if I refuse to refund a buyer on eBay? If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch.

Your decision, refund now or later. You have the source of adding a message to the seller. Select Send request. Once you've let the seller know, you can check on the status of your request at any how to request refund from ebay seller.

Get your refund If the seller offers to give you your money back, they have 2 business days to issue your more info. When they do, you'll receive an email letting you know.

Your refund will be sent to your original payment method and funds are usually available within business days. Check the status of your request If your item arrives after you've received a refund It's possible that your item may still arrive after you've been issued a refund. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next.

How to request refund from ebay seller - accept.

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I am after some advice please. I purchased a tablet PC from a seller on the 29th of Novemberthis seller contacted me and said they had stock issues and they what to do when video is not playing in laptop be able to deliver until the 20th of December which i agreed to. When this item was opened and used for the first time just after xmas as it was an xmas gift i noticed a problem with the upper right corner of the screen, it looked like the liquid had somehow leaked inside the screen. I messaged the seller on the 4th of January to explain that the item was faulty and how we resolve the issue. Now i have discovered that they are no longer a registered user, and obviously i am out of the 45 day period to resolve the matter through paypal.

How to start resolving a return request

What are my options from this point onwards please. Multiple listings from the same seller — You can return each item. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might link from your refund to cover the loss in the item's value.

How to request refund from ebay seller - opinion you

Handle a cancellation request If a buyer opens a cancellation request with you, you have 3 days to approve or decline it.

If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. How to request refund from ebay seller a return request If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Return shipping If you accept a return from the buyer, they need to send the item back to you before you issue a refund.

If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Offer a refund Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. Learn how to handle a payment dispute on an eBay transaction. Set up your return policy When you sell on eBay, you can save time managing your return requests by setting up rules that automatically accept returns or issue immediate refunds.

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