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Read our step-by-step guide with pictures below. Detailed instructions for contacting Amazon using the guided customer service process 1. Sign in to Amazon. Go to www. Get help from Amazon. Scroll to the bottom of the screen and click Help in the right-hand menu.

To contact Amazon by phone:

Contact Amazon. You may be prompted to log in again when you do this; you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them. Explain your problem, and choose a method to send your issue report. The next screen lets you specify information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. Note that depending on which one you choose, you may get different sub-options. Again, based on what you chose in the above section, you will have different sub-options. Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting just a few minutes. Talking to customer service Once it's time to talk to a customer service rep, the process is somewhat simple. Customers simply confirm can i contact amazon about an order they purchased a product and that it hasn't arrived.

Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service. But as mentioned, some people have been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explain why the delay is such an inconvenience. Here Are 17 Benefits for Members Perhaps you ran out of critical household goods or you were counting on the product to land in time so it could be given as a gift.

Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more. As long as it's all done in a polite manner.

To contact Amazon using their guided customer service process:

In other words, writing in all caps or too much complaining will probably get you nowhere. All rights reserved. This image may not be used by other entities without the express written consent of wikiHow, Inc. Amazon UK offers the ability to request a near-instant phone call from a representative if you provide some details online first. If you're not already signed in to your Amazon account, you'll be prompted to do so now.

If you'd rather phone Amazon yourself, you can do so, although you may need to wait in a queue. For general issues in the UK, dial For Kindle support in the UK, dial It's a somewhat-small https://nda.or.ug/wp-content/review/sports/how-to-use-visa-gift-card-balance-on-amazon.php under the large orange Chat button on the left side of the page. This redirects you to a page on which you'll have to enter some more info. Buttons containing different reasons for containing support appear at the top of the page.

Click the one that best applies to your issue. If you don't see something that fits your needs, click the Prime and more button for more options.

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If calling Amazon's customer service seems like a hassle, there are other methods you can use to contact Amazon.

For basic issues, Amazon's customer service page is intuitive with helpful FAQs and guidance. For can i contact amazon about an order problems, contact customer service via live chat, phone call, email, even social media. Loading Something is loading. Considering we order everything from household essentials to clothes to groceries on Amazon, not to mention rely on devices like Amazon EchoAlexaKindlesand Fire tabletsthere's no doubt you'll need to contact the online retailer at some point to initiate a return, make changes to an order, or troubleshoot one of the aforementioned essentials. The problem: Customer service for online retailers is notoriously frustrating.

Thankfully for us, Amazon actually makes answering most questions quite easy.

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And if you're hitting snafus, we've tracked down all the info for how to troubleshoot the worst of issues, below. How can I get help from Amazon?

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But calling Amazon often comes with a wait, and it also requires you to have on hand a mobile phone that is paired with your Amazon account, as the customer service representative will send you a verification code via text message before you can start asking your questions or sharing an issue.

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