To contact a buyer, follow these steps: On the Orders tab, select Manage Orders. Locate the order that you want to contact the buyer about. In the Order Details column, click the name of the buyer when it is available to open the Contact Buyer page.

You can only respond to and can't initiate messages about returns containing an FBA product designated as a gift. Customer service related inquiries on Amazon-fulfilled orders, such as how or where to return a purchased item, should be redirected to Here Customer Service. To enable Buyer-Seller Messaging for buyers to send you messages about your products: On the Settings menu, select Notification Preferences.

In the Messaging section, select Edit. You could use Vine Voices, product inserts, or social media to ask. Request a Review, on the other hand, is an unchangeable message sent by Amazon. Sending automated messages to buyers is the most efficient way to build a strong reputation. What About the Click Reviewer Program?

Previously, the Early Reviewer Program was a great option for new sellers to get more Amazon seller reviews. Read this article for more information about what happened to the program. Also remember, there is a difference between verified and unverified reviews. Read our guide to verified versus unverified reviews to tell the difference.

DO Send one communication per buyer. Send multiple requests to the same buyer. Offer incentives, including but not limited to, promotions and coupons. Err on the side of caution.

Include links or external contact info, including but not limited to, email addresses. Use one or the other, not both. I was previously restricted for life from sending Buyer-Seller Messages. How can I get reinstated? Amazon is not reviewing any Buyer-Seller Messaging Restriction appeals at this time. We recommend reviewing your messages to bring them into compliance. Are these updates for all Amazon Marketplaces?

Yes, these updates apply to all Amazon Marketplaces. Do you have example templates we can use to stay compliant?

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How to get to buyer seller messages on amazon Video

Amazon Buyer/Seller Messaging Template Tutorial 📧 +Template for Printful/Gearbubble Shipping Delays.

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