How to contact amazon about a broken product
Returns support Return, replace, or exchange items Start a return by going to How to contact amazon about a broken product Orders. Manage recent returns Print return labels and check the status of your recent returns. Return a gift Start a gift return by using your order just click for source e. Frequently Asked Questions What can I return? Choose whichever option works best for you. Amazon will then investigate the case and, in the majority of cases, grant you a refund. It has become so easy for fake sellers to rip people off via fraudulent methods in recent years, and Amazon, as well as its customers, have seen their fair share of this worrying trend. The problem is that a criminal can easily open up a new Amazon seller account and begin peddling popular items for sale. This means that the purchase is accepted, how to contact amazon about a broken product the funds for the product are released to their account.
Feedback scores tend to be a great way to tell if the seller is trustworthy and not out to steal your money. You can find the name in the same place as you would the Fulfilled by Amazon tag is located. It should be opened by default. This also includes any product reviews provided to the seller from previous customers. Use The Amazon Delivery Guarantee for Prime Orders What to Do When Amazon Prime Packages are Missing Amazon Prime members whose orders have yet to arrive will still have to follow all of the processes previously discussed in this article unless you purchased items sold and fulfilled by Amazon or bought third-party items that qualified for Prime shipping. Note: If a third-party item was eligible for Amazon Prime Delivery and changed after placing your order, it will still be subject to the Amazon Delivery Guarantee policies. Amazon will be responsible for any delivery claims and will issue refunds up to the cost of all related shipping charges shipping fees, service fees, customs fees, etc.
When using a third-party seller, be attentive in your dealings with them as you might notice a message that reads Fulfilled by Amazon on the product.
About product support
A Fulfilled by Amazon message implies that even when sold by a third-party retailer, Amazon will be the ones sending it out to your home through one of their Amazon Fulfillment Centers. You'll need to be logged into the Amazon Pay site to contact a third-party seller. Sign in to Amazon Pay and click "Details" next to the transaction you have a problem with. On this screen, you'll be asked to report the problem you have with your package. In the case of a missing item, you should choose "Where's my stuff?
Did we solve your problem?
Click "Send to merchant" to report the issue. You can customize your message to the seller on the Amazon Pay site. It will help the customer service representative that you connect with narrow down your problem and offer a solution more readily. Be patient and courteous with the customer service representatives.
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If you bought from a third-party seller, contact them too. You may actually want to contact the seller first, before you try to contact a customer service branch. The seller may be able to explain the problem, or at least give you information that you can provide to a customer service representative to help them help you fix your problem.
Remember that Amazon wants to help you solve your problems — their reputation is staked on it! More Great Related Articles. You submit your side of the claim and Amazon will evaluate the claim. If Amazon rejects the claim, the process is over unless the buyer appeals. If Amazon approves the claim, you will have the opportunity to appeal. Summary The long and short of it, Amazon A-to-Z claims are a way to protect buyers.
As a seller, these claims can be avoided by responding promptly and effectively to buyer communication. They cannot file a claim without first contacting you, so avoiding that could make things easier.
As a buyer, you are protected from third party sellers, but try to work with the seller first. If the seller is unwilling to help, Amazon will get involved with this guarantee. 
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By logging in and using the guided contact process, the customer how to contact amazon about a broken product representative will have all the information they need about you to help fix your problem right in front of them when you get in touch. I went to Amazon.
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