A Caveat: In order to use Messenger or embed it in your website, you must have an active Facebook business page. If you do not, you cannot use Messenger.

You can access that setting by going to your Facebook business page, clicking on settings, going to messages, and allowing people to message your page privately. Users can personalize their experience with a selection of chat themes, stickers and custom reactions featuring avatars. As of JuneFacebook is testing an in-app payment system, Facebook Paythat will allow users to request and send money through Messenger. Messenger is also a popular customer service channel for brands that have a presence on Facebook.

Businesses can use it to answer questions from customers or as an advertising channel. Facebook Messenger is free to use for anyone with a Facebook account and an internet connection. Benefits of using Facebook Messenger for business Thinking about using Facebook Messenger for business? Here are some of the top benefits. Provide quality customer service Digital natives expect your business to be online and available. If your company is open to dialogue, your company is easier to trust. And that trust can be earned on reputation alone. In a poll by Facebookthe majority of people who message businesses say that the option helps them feel more confident about a brand. Just knowing messaging is available is enough for some customers. If you have how to add business page to messenger choose between a company with support and another without, which would you pick?

Which one would you return to?

Messaging inspires trust.

Unsurprisingly, once people start messaging businesses, it often becomes their top way to contact businesses. Generate high quality leads When someone reaches out to you on Facebook Messenger, it creates an opportunity for your business to follow-up. Each message exchanged is a chance to learn valuable information about a customer that can help build a long-term relationship. Once your business has responded to an initial message, there are several reasons why you might want to re-contact this customer in the future. You can also add a PIN or use your device biometrics for added security when sending money or making a payment. These steps add another level of protection when sending money.

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You could see an ad for recommended decor products based off your previous purchases. Now that you know users are linking payment information to Facebook, they are more likely to make purchases via the platform.

Instant Replies are automated greetings that tell customers when to expect a response from you. Response Time What is Response Time? For very active users, Messenger will actually let you select which text to display on your Page. Alternatively, you can ask Facebook to automatically determine which text displays based on your average response time. Greeting Text What is Greeting Text? You can use this feature to how to add business page to messenger your customers about services you offer through Facebook Messenger, such as live customer support or appointment scheduling.

You will need to turn both Instant Replies and Greeting Text on separately.

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How to Link Facebook Page to Messenger App -- How to Link Facebook Page Messages to Messenger

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But once your company starts growing, adding new team members and having people contacting you through email, SMS, Twitter, etc, it's better to look for another solution to centralize comms and distribute the work among employees.

How to add business page to messenger - words. super

Play Icon Acquire customers. Messenger helps you simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time. Enable transactions.

Setting up Facebook Messenger for Business

Messenger can provide the in-store experience of speaking to a salesperson with the convenience of shopping online. Respond to inquiries and recommend relevant products to build trust in your business and drive more sales. Drive awareness.

How to add business page to messenger - you were

Facebook Messenger is one of the biggest online messaging platforms in the world.

It has over 2 billion monthly active users globally and is one of the most downloaded apps as well, with over 2 million monthly downloads. For most companies, being able to connect with leads, customers or followers on social media is crucial, especially in omnipresent platforms like Facebook Messenger.

In this post we're going to explore how your business can harness the power of Facebook Messenger to connect to customers throughout the sales funnel. The golden rule Facebook says "We know people expect businesses to respond quickly, and businesses who respond to users' messages faster see better business outcomes. The most important thing to remember when using this channel of communication is to respond fast.

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There's actually a hour response window, once passed you can no longer reply to the customer. You have to wait for them to contact you again or pay to send a Sponsored Message. This applies to third-party apps that connect Messenger.

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