As Page Admins consider turning on messaging for their Page or using new messaging features, you may wonder how best to use messaging as a business communication channel. Here are our recommendations on using messaging for Pages most effectively. So turn on messaging only when you can commit to responding to messages.

Step 4 Click "Sent Messages. The people are listed with the most recent person you've sent a message to first. Step 5 Click the name of a person to open your message thread with that person.

It has over 2 billion monthly active users globally and is one of the most downloaded apps as well, with over 2 million monthly downloads. For most companies, being able to connect with leads, customers or followers on social media is crucial, especially in omnipresent platforms like Facebook Messenger.

In this post we're going to explore how your business can harness the power of Facebook Messenger to connect to customers throughout the sales funnel. The golden rule Facebook says "We know people expect businesses to respond quickly, and businesses who respond to users' messages faster see better business outcomes. The most important thing to remember when using this channel of communication is to respond fast.

There's actually a hour response window, once passed you can no longer reply to the customer. You have to wait for them to contact you again or pay to send a Sponsored Message. This applies to third-party apps that connect Messenger.

Facebook also displays how fast you reply to messages. There's a coveted "very responsive to messages" badge, which people like because it is perceived as sign of attentiveness and how to view facebook business page messages customer support. Manage your Pages on mobile Stay informed and respond to customers immediately with the Pages Manager app, available for iOS and Android. See how your Page is doing and make it even better with Page Insights. In the Page Insights tab, you this web page find out which posts people are engaging with most, so you can make informed decisions about what content resonates best on your Page.

These results can help you to build your audience and get more people interacting with your business. This badge will let visitors know that you can be reached effectively through messaging as doing so will likely garner a response. Though it is not expected that every business page meets this threshold, a quick response is highly recommended in order to build rapport and trust with visitors and potential customers.

Just remember that only the messages you respond to will count toward your total response rate. These particular messages can be found in the inbox for the page. Click Settings, which can be found at the top of your page. Though you can send messages to users who have already engaged in correspondence with your page, you cannot send messages from one page to another.

If your page has already been blocked by a user, you will not be able to send them a message either. Setting a business schedule for your page will likely help with your response time rate.

Thus securing your site a nifty little response badge.

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Facebook Business Page - How to setup Facebook Messenger on Your Facebook Business Page

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